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Visitor Restrictions Are in Effect

Samaritan Health Services is restricting visitors from its hospitals and outpatient care areas. Restrictions are updated as needed in response to the COVID-19 pandemic. 
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Your Health & Safety Are Our Highest Priorities

While strict infection-prevention measures have always been the standard at Samaritan Health Services, some practices have been enhanced per state and federal COVID-19 guidelines.

There are many precautions we take to ensure our facilities are safe and clean, including visitor restrictions, screening patients and staff for symptoms and even more frequent deep cleaning and disinfecting. 

Face Coverings Required When Visiting Our Facilities

When you make an appointment, you can be assured that many safety measures are in place, including pre-appointment health screening, physical distancing in the waiting areas and strict cleaning and disinfecting. When you come in for a clinic visit, remember:

  • Face coverings are required for all patients and visitors in our facilities, except for children under 2 years old, anyone who has trouble breathing, or is unable to remove the mask without assistance. You may use a simple cloth face covering, such as a scarf or bandanna.
  • Patients with a respiratory illness may be offered a medical grade procedure mask to wear while receiving care. 
  • Patients and visitors are not allowed to wear face masks with valves in Samaritan facilities. 
  • One adult may accompany patients under age 18, or those who require assistance due to a disability. 

Remember to call your health care provider before coming in if you have any cold or flu-like symptoms or have been exposed to someone who has tested positive for COVID-19.

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Worried About Coronavirus?

Patients who have any known coronavirus symptoms such as fever, chills or shaking; cough or sore throat; shortness of breath; muscle aches or pains; loss of smell or taste; headache or any cold or flu-like symptoms are asked to call their primary care provider for a telehealth visit or do a MyChart “Coronavirus Concerns” E-Visit to be assessed and routed to appropriate testing and care.

  • For a telehealth visit via video or phone, call your primary care provider. Find out more at
  • Samaritan patients can visit to set up a MyChart account.
  • Those who are not currently Samaritan patients may call 541-768-7080 to set up an account.
  • Patients without a primary care provider or who are unable to access MyChart can call 855-543-2780.

Patients who arrive at a testing site without a clinician’s order for a test will be turned away and instructed to call their primary care provider for a telehealth visit or do a MyChart “Coronavirus Concerns” visit. 

If you have severe symptoms or are experiencing a medical emergency, call 911. 

Telehealth Options Available

Samaritan has started to resume some elective surgeries, procedures and clinic visits per state guidelines. Meanwhile, Samaritan has expanded telehealth options, which utilizes the internet, a smart device or telephone for health care visits when appropriate. 

A broad range of services are being offered via telehealth. Your health care team will help decide whether telehealth is right for you.

MyChart E-Visits

For an E-Visit, you will need to have a MyChart account and reside within the state of Oregon at the time of the E-visit. If you do not have a MyChart account, this can be setup at

Video Visits

You will need a smartphone or tablet with internet connectivity to download the Microsoft Teams® app onto your device. Instructions will be included in the appointment invite sent by your Samaritan clinic.

Telephone Visits

In some cases, Samaritan may be able to conduct visits by telephone, if MyChart E-visits or video visits are not feasible.

To start a telehealth visit, begin the process by requesting an E-Visit using MyChart or by calling your primary care provider. Your health care team will determine whether an E-Visit, video or phone visit will be best for your health concern.

Testing for Coronavirus in Benton, Lincoln & Linn Counties

COVID-19 testing is now available to all patients with coronavirus symptoms, with a clinician’s order.


Questions About Coronavirus or COVID-19?

Check out Samaritan Health Services’ answers to the frequently asked questions related to the communities we serve in Benton, Lincoln & Linn counties.

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Samaritan COVID-19 Hotline

A hotline has been set up to help answer patient and community member questions surrounding COVID-19. While the intent is not to give medical advice, staff are available to:

  • Answer general questions
  • Point people to resources
  • Help patients get set up for MyChart and
  • Walk you through starting an e-visit

The hotline is open Monday through Friday from 9 a.m. to 4 p.m.

Call 541-451-7425 or 833-505-7425 toll free.

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Prevention Tips

Steps you can take to prevent the spread of colds and flu can also help prevent the spread of the coronavirus. 

  • Wash your hands often with soap and water.
  • Avoid touching your eyes, nose and mouth.
  • Avoid contact with sick people and stay home if you are sick. 
  • Cover your mouth and nose with a tissue or sleeve when coughing or sneezing.
  • Practice physical distancing - at least 6 feet apart from others is recommended.
  • Wear a face covering when on essential trips away from home.

Reliable Information

The health and safety of our patient and communities are our highest priorities. Samaritan Health Services and other area health care providers are working closely with federal, state, county and local agencies to respond to the novel coronavirus, known as COVID-19.

For up-to-date information on coronavirus in Oregon, visit or call 211. 

These resources offer helpful information on avoiding the coronavirus, symptoms, what to do if you think you might have the virus and more:

Oregon Health Authority Factsheet in English           Oregon Health Authority Información en español

Chief Medical Officer – Letter to Local Employers

In a letter to local businesses and employers in Benton, Linn and Lincoln counties, Robert Turngren, MD, provides guidance about COVID-19 testing and illness prevention in the work place.

Caring Through Giving

If you are wondering what you can do to help others, here are a few ideas and guidelines for donations.